![]() ![]() CADs that support this feature can relay SMS text containing Case Entry Questions, Key Questions, and Dispatch Life Support (DLS) Instructions. ProQA Paramount software has the ability to send SMS compatible, exact protocol-based text the computer-aided dispatch (CAD) system. ProQA Paramount’s modified CAD interface also allows sorts Key Questions in CAD according to the importance of the answer (such as “Weapons were not involved or mentioned” vs. In addition, law enforcement agencies can predefine items and have more space to enter information in the Caller Statement and Description Essentials fields. Agencies can also predefine items such as vehicle color, gender, hair color, and eye color. New data tools in ProQA Paramount Police include Caller is Hostage Taker/Kidnapper, Suspect/Caller Characteristics, and Bomb Description. The HAZMAT Information tool provides fields to identify and record the NA or UN numbers of the chemical(s) involved. ![]() ProQA Paramount’s Description Essentials (DE) text fields have been expanded for all public-safety dispatchers. It also lets agencies pre-define standard abbreviations for certain frequently asked description items, such as gender, hair color and vehicle color.įinally, to eliminate distractions, Smart PDIs gray out instructions that are not appropriate for the situation based on information obtained during caller interrogation.Įnhanced Description Essentials Tools, Modified CAD These descriptions then can be transmitted to participating agencies, including U.S. The feature accurately identifies the correct party described using terms such as ‘Suspect’, ‘Missing Person’ or ‘Contact’. Smart PDIs are enabled or disabled based on whether or not the Pre-Instruction Qualifier (PIQ) applies to the situation, which is determined by the information obtained during the caller interrogation. The green selection on the screen shows the ProQA Paramount recommended choice (shift-able determinants), giving agencies the ability to change the default recommended choice to meet the unique needs of the community. When ProQA Paramount recommends sending a Determinant Code, it may occasionally recommend multiple determinants for the calltaker to select the most appropriate choice. It creates a multi-agency environment where dispatchers can seamlessly move calls through protocols as needed. The use of Pre-Arrival Instructions allows for immediate emergency care whenever appropriate, including: what a caller should do when he or she is in danger from an active assailant, what to do if a bomb is suspected, how to escape from a vehicle sinking in flood water, and many other situations that benefit from prompt over-the-phone instructions while the caller is waiting for officers to arrive. ProQA also decreases liability, since proven quality practices are documented within the software’s capability, and, also, helps reduce costs through appropriate resource allocation. With the right questions being asked, crucial scene information is available to stream immediately to responding officers-real time-through CAD including: descriptions of the vehicles, people, and weapons involved scene safety alerts whereabouts of suspects caller safety and more. ProQA Police dispatching software increases the ability of dispatchers to quickly and correctly identify location and Chief Complaint, evaluate scene safety issues for bystanders and responders, and choose the most appropriate emergency response. In combination, the protocols and software give police the edge in law enforcement. To help navigate, agencies around the world rely on Priority Dispatch ProQA Paramount software – the driver behind the protocols developed by the International Academies of Priority Dispatch (IAED). ![]()
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